Assert Yourself Language:English Utilize this course with all

Utilize this course with all of your management to help affect positive change and to ensure managers are equipped to tackle even the most challenging team situations within any segment of your organization

and how individual slides work

The Three Magic Words Of Customer Service

The roots of unintentional intolerance are examined and ways to become aware of and overcome these preconceptions are explained

Assert Yourself Language:English Utilize this course with allIn business and life, being assertive is often misunderstood as being aggressive and offensive. As this course shows, being assertive means facing and solving problems through open, thoughtful, and respectful dialogue. Beginning with an exploration of the meaning and benefits of assertiveness, this course spotlights the different types of behavioral states and reactions we all display when we feel we're in an adversarial situation. By emphasizing the